Role-Playing Cards - Phone 1 – Dutch help participants conduct various phone conversations professionally and effectively. They practice calling for different situations: making an appointment, requesting information about a product or service, discussing an invoice, or inviting colleagues for a Friday afternoon drink (vrijmibo). The participant learns to bring structure to the conversation, communicate clearly, and allow space for questions from the other person.
Comedic situations are also included to address unexpected reactions and misunderstandings. For example, you call about an incorrect invoice, but the person on the other end thinks you are calling about a completely different product. Here, the participant learns to clarify misunderstandings and remain calm.
Another scenario could involve products that arrived damaged. You call customer service to resolve the issue, but the representative struggles to understand the problem. This requires patience and clear explanations from the participant.
Humorous situations, such as a phone call where colleagues do not understand that it is about a drink invitation, can also occur. This helps the participant handle different reactions and unexpected turns in conversations smoothly and with humor.
In this way, participants develop their telephone skills and learn to respond flexibly and professionally, regardless of the situation.
Original price was: €24.95.€19.95Current price is: €19.95.
